28th February 2019
Dear valued client,
Re: – Annual Newsletter.
Once again we would like to thank you for being such loyal and consistent clients of Smhart Security over the years. Your satisfaction is very important to us, and we hope we have been successful in providing you with excellent customer service and products.
Annual Increase in Fees:
Once again we have come to the point in the year that we had to look at the budget and take into account all the expenses and fuel costs associated with the running costs of the company. Even with our best endeavors, we have no choice but to implement an increase in our monthly Monitoring and Response fee effective as from the 1st of April 2019. Our Annual Radio Admin fee will also increase as of the 1st of March 2019.
For the first time in many years, our monthly Monitoring and Response Fee will increase by 10% yet not exceeding a maximum fee of R395-00 per month per premises. Please note that this amount still excludes any SMS or additional services and their rates will not be increased this year and will, therefore, stay the same. Our Annual Radio Admin fee will be increased to R200.00 P/A, effective from the 1st March 2019. We hope you will understand that this was inevitable and we tried our utmost best to keep the increase as low as possible. To all our newest clients who joined the Smhart Family, you will find that you are already at the new rate and therefore the increase does not apply to you.
In August 2018 we had a re-launch with new branding, logos, and uniforms. Our team has grown over the last year and with this our capabilities in servicing our clients.
We are happy to welcome Linda Pieterse to the Smhart Security family as our new Financial Manager. Rudi Gerber has also joined the Management team with Tubby Will as Operations Manager. Rudi has been with the company for more than 10 years and we would like to wish him well in his new position.
Our service was also extended in Keurbooms Strand and Keurbooms River as we have launched our dedicated vehicle to the area in August 2018. We would like to welcome all the new Response officers in this area who have already done such an amazing job.
Our Admin manager Lorraine kindly requests that all clients make a note to check at the bottom of each invoice or statement to ensure you make payments into the correct bank account, using your unique payment reference noted on your invoice/statement.
Operational / Response:
Our Operational Manager Tubby, was joined by Rudi Gerber who has been promoted as the second Operational Manager.
Our Operational Managers has once again kindly requested that our clients keep us updated with any changes to their properties i.e.: gate motors, codes and or locks in order to access the property. Our Response Officers can only effectively inspect your property if they are allowed access to your yard.
Tubby and Rudi is also in the process of replacing old and broken Smhart signboards and requested that our clients communicate with our offices should they feel that their signage needs to be replaced. Please note that our signs have changed with the re-launch of our new company brand and logo in August 2018.
Our control room supervisor Catharné (Cat) Buys or our Ilse will be able to assist you with any possible changes of key holder information, access and or passwords should you need to make any changes to your profile. Cat will periodically contact clients in order to update old information. This will ensure that our Control Room is kept up to date with the newest information and or instructions as given by our clients.
In general, we would like to remind our clients that it is in your best interest to test your alarm systems on a regular basis. This can be done by informing our control room that you are going to test your alarm. Once you are done testing, you can contact them again and go through the signals received. Should you find any peripherals that are not working appropriately or to your satisfaction it is recommended that you contact our Technical department for an appointment.
Please note that no other department can make an appointment on behalf of the technical department and it is recommended that you speak directly to Adele: Technical Co-Ordinator or alternatively to Ilse: Technical Admin should you require any technical assistance or bookings during office hours. They can be contacted Monday to Friday 08:00 to 17:00 on our landline (044) 533 5514.
We kindly request that our clients contact our offices in order to have your details updated. This will be any email changes, contact numbers, change of agents/pool cleaners/garden services and or change of ownership. We would like to keep all your details updated but can only do so if our clients inform us of these changes in writing.
Smhart Security is not just a company but a family; we strive to always better our service and commitment to you, our extended family. As always we have an open door policy and you can be assured of our personal service and the commitment of every team member. Andries (Director) and Riana (General Manager) are still always available to all our clients 24/7 either via cell or email.
We would like to thank you once again for your understanding and continued support.
Andries (Director) Riana (General Manager)
Cell – 082 451 7482 Cell – 071 869 3371